FAQ – Dollhouse Furniture & Lighting Wholesale & OEM Service
1. What types of dollhouse furniture and lighting do you offer?
We offer a wide range of miniature furniture and lighting accessories, including living room sets, bedroom pieces, kitchen furniture, chandeliers, wall lamps, table lamps, and LED lighting kits — all designed to fit standard 1:12 and 1:24 scale dollhouses.
2. Do you provide wholesale pricing?
Yes! We offer competitive wholesale prices for retailers, distributors, and hobby stores. Wholesale discounts depend on the order quantity and product category.
3. What is your minimum order quantity (MOQ)?
Our MOQ varies depending on the product:
Standard items: 200pieces per model
Customized/OEM items: negotiable depending on design and materials
Please contact our sales team for detailed MOQ information.
4. Can I order samples before placing a bulk order?
Yes. We offer **sample orders** so you can check quality and craftsmanship before committing to a wholesale purchase. Sample fees may be refunded once a bulk order is placed.
5. What materials do you use?
We use a variety of high-quality materials, including wood, resin, metal, and fabric, depending on the style and scale of the product. All materials are safe and compliant with international quality standards.
6. How long does production take?
In-stock items: Ship within 3–7 business days.
Custom/OEM orders: Typically 25–45 days after sample approval.
Production times may vary by season and order size.
7. What payment methods do you accept?
We accept T/T (bank transfer), PayPal, and Western Union. For large wholesale orders, a 40% deposit is required upfront, with the balance due before shipment.
8. How do you handle shipping?
We ship worldwide via DHL, FedEx, UPS, or sea freight for large orders. We can also work with your preferred freight forwarder.
9. What should I do if I receive damaged or missing items?
Please contact us within 7 days of receiving your order. Send photos of the damaged items, and we’ll arrange replacements or compensation according to our after-sales policy.
10. Can you make exclusive designs for my brand?
Yes! We can create exclusive molds, packaging, and labels under your brand name to help you stand out in the market. Confidentiality agreements are available to protect your design.
11. How can I contact you?
You can reach us by:
Email:sales@dgqunwei.com.cn; dgqunwei@gmail.com
www.qunwei-mini.com
Our customer service team is available **Monday–Friday, 9 AM–6 PM (GMT+8)**.
